The Perfume Pulse

Support

The Perfume Pulse is made by a very small team in the UK. There is no call centre and no chat widget — there is a person reading the inbox, and that is the honest description.

Email: admin@theperfumepulse.com

We aim to reply within three working days. During the closed beta it is usually faster, because there are not many of you yet.

Reporting a problem

Four things make a problem fixable on the first reply rather than the third:

  1. What you were doing — the screen you were on, and what you tapped.
  2. What happened, and what you expected instead.
  3. Your device and iOS version — Settings → General → About.
  4. The app version and build number — Profile → About.

A screenshot is worth all four. If something looks wrong about a perfume — wrong notes, a description that does not match how it smells, the wrong bottle — tell us the perfume and brand by name. Those reports are genuinely useful: the catalogue is hand-checked, and a real nose spotting a mistake is how it gets better.

Your account and your data

Deleting your account. You can do it yourself, in the app: Profile → Preferences → Delete account. You will be asked to confirm, and you can tell us why if you want to — that is optional and it does help.

Deleting removes your account and the personal data attached to it. It cannot be undone, and it does not cancel anything you bought through the App Store — subscriptions are managed by Apple, in Settings → your name → Subscriptions.

Getting a copy of your data, or correcting it. Email us. These are rights you have under UK GDPR, and the Privacy Policy sets out the full list and the timescales we work to.

Something urgent. If you think your account has been accessed by someone else, email us and say so in the subject line.

The beta

The Perfume Pulse is in closed beta. That means some things are unfinished, some things will change, and a few things will be wrong — which is the point of running one. Anything labelled BETA in the app is a feature we are still judging, and the thumbs up and down next to it go straight into that decision.

If you were invited to the beta and cannot get in, email us with the address you signed up with.

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The Perfume Pulse is operated by The Perfume Pulse Ltd, a company registered in England and Wales (company number 17445863), registered office 66 Paul Street, London, England, EC2A 4NA.